🔄 Return & Refund Policy

Return & Refund Policy – Hillmen

Eligibility for Returns

Returns are accepted only if:

• The product is damaged, defective, or incorrect

• The issue is reported within 48 hours of delivery

• Product is unused and in original packaging

Non-Returnable Items

• Opened or used products

• Products damaged due to misuse

• Personal care products once opened (for hygiene reasons)

Refund Process

• After inspection, refunds are processed within 7–10 working days

• Refunds for online payments are credited back to the original payment method

• COD refunds are processed via bank transfer or wallet (as applicable)